Here are some of the frequently asked questions by our customers. We greatly value your feedback, as it enables us to provide you with the best customer experience. If you have any questions please send us an email at email@example.com.
Q. Where are your products shipped from?
A. We ship from our partner's warehouses & factories located in US & China. So, if you order more than one item, please expect your items to be shipped separately as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. Tracking numbers are usually available from 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from USA and UK. Worldwide shipping will be available in the near future.
Q. Do you offier FREE shipping?
A. Yes, shipping to USA and UK is FREE for orders over $60.
Q. Where is you company located?
A. We have an office in UK; Supply warehouses in USA; High-Quality vendor contacts in: China
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where you are located and if you order more than 1 item.